Sales terms

Valid from 01.03.2025

1. General Provisions

1.1. These terms and conditions of the Luxury Finds Boutique online store (hereinafter: online store) (hereinafter: terms) apply when purchasing from the Luxury Finds Boutique online store at the internet address www.luxuryfinds.eu. The seller of the goods is Maximalist OÜ (hereinafter: seller), located at Pärnu mnt 8, Tallinn 10130, Estonia, registry code 17167282, phone +372 5564 2715, email info@luxuryfinds.eu. The terms apply to all legal relationships arising between the customer (hereinafter: customer) and the seller when purchasing goods through the Luxury Finds Boutique online store.

1.2. The seller has the right to unilaterally change and supplement these terms by publishing the new terms at https://luxuryfinds.eu/sales-terms/. If the customer placed an order before the amended terms entered into force, the legal relationship between the customer and the seller will be governed by the terms that were valid at the time of placing the order.

1.3. The customer can save, print, and reproduce the terms before making a purchase. By making a purchase from the online store, the customer agrees to these terms and conditions.

1.4. In addition to these terms, the laws of the Republic of Estonia apply to purchases made from the online store.

2. Products in the Online Store

2.1. The online store may offer products that are available only in limited quantities or are special editions. Limited-quantity items can be returned or exchanged according to the seller’s return policy. The online store cannot always guarantee product availability. If the customer places an order in the online store and the product is not available, the online store cannot fulfill that order. In such a case, the seller will contact the customer to provide a new possible availability date for the same product, offer a substitute product, or refund the customer within 14 calendar days.

2.32 The product photos in the online store are illustrative, taken using the best possible methods. The appearance of the products on a computer monitor or smart device screen may differ slightly from reality, depending on the device’s or monitor’s color display accuracy.

3. Placing an Order

3.1. The customer selects the desired goods in the online store, chooses the product color and size, and adds them to the cart.

3.2. Products in the cart are not reserved.

3.3. The customer chooses the delivery method and location.

3.4. The customer confirms the cart and pays for the goods in the payment environment provided by the seller. Before paying the invoice, the customer must check that the data on the invoice corresponds to their actual wishes.

3.5. After paying for the goods, the customer must click on the link “Return to Merchant.”

3.6. The seller sends an order confirmation to the customer’s email address upon receipt of the order and payment.

3.7. The sales contract between the seller and the customer becomes effective upon the full payment of the purchase amount to the seller’s bank account.

3.8. If a product ordered by the customer is out of stock, the seller will cancel the order. The order may be canceled partially or in full. The customer will be informed of the cancellation immediately. In the event of a partial cancellation, the seller may inquire about the customer’s wishes regarding the remaining order—whether to dispatch it or to cancel it as well.

4. Product Price and Payment Methods

4.1. All prices for products sold in the online store are shown in euros and include VAT.

4.2. The customer pays the full purchase price of the goods and the delivery fee in advance. Payment is made outside the online store—by Stripe. The seller does not have access to the customer’s bank or credit card details.

4.3. A service fee may be added to the total according to the agreement between the customer and their bank or credit card issuer.

5. Receiving Goods

5.1. Goods can be ordered via DHL to address specified by the customer.

5.6. Checking the Goods

5.6.1. Upon receipt of the goods, the customer must open the product packaging carefully, without damaging the packaging or the products. If the customer damages the packaging due to negligence, although it was possible to open it without damaging it, the seller has the right to claim compensation for the damage upon the return of the goods. If the product packaging could not be opened without being damaged or broken, the customer will not be held liable for the damaged packaging.

5.6.2. If the customer finds upon receipt of the goods that they have been sent the wrong item or a defective item, or that the goods have not arrived in good condition and in a sealed package, they must immediately inform the seller’s customer service by phone at +372 5564 2715 or email at info@luxuryfinds.eu.

5.6.3. The seller is responsible for the goods purchased by the customer during transportation. Once the goods have been received by the customer, the risk of damage to or loss of the goods transfers to the customer.

6. Processing the Customer’s Personal Data

6.1. The seller processes the personal data (including name, phone number, address, email address, phone) provided by the customer in the online store mainly for fulfilling the order and delivering the goods to the customer in accordance with the seller’s privacy policy.

7. Returning Goods, Withdrawal from the Contract, and Refunds

7.1. The customer has the right to withdraw from the contract without giving a reason within 14 calendar days from receiving the goods (except in the event of product defects, see section 8) by contacting the online store customer support by phone at +372 5564 2715 or by email at info@luxuryfinds.eu. The customer must then send a completed return form to info@luxuryfinds.eu. The seller will confirm receipt of the form by email.

7.2. When exercising the right of withdrawal, the customer is obliged to return the goods to the seller no later than 14 days from the date of submitting the withdrawal form.

7.3. To return goods, the customer must fill in the return form included with the goods and submit it together with the goods.

7.4. The customer may exercise the right of withdrawal if the goods are unused and undamaged. We recommend that customers return all goods they wish to return at once. We also recommend returning the goods in the original transport packaging.

7.5. The returned goods must be unused and undamaged. It is not possible to return items whose product labels (including the product price, product name, and product code) have been removed. The customer has the right to inspect the goods in a manner permitted in a regular physical store, and the customer is responsible for any decrease in the value of the goods if they have used the goods in any other manner.

7.6. If the customer has withdrawn from the transaction, the seller will refund the purchase amount, together with the delivery fee, without delay but no later than 14 calendar days after the withdrawal form has reached the seller. The refund will be made to the same bank account from which the purchase was paid.

7.7. If the customer has damaged or otherwise diminished the value of the returned goods through intent or negligence, the seller has the right to refuse to accept the return or to claim compensation for the damage caused.

7.8. The customer pays the transport costs for returning the goods unless the goods are defective. The seller will refund the shipping cost for defective goods to the same account from which the purchase was paid.

8. Exchanging Goods

8.1. If the customer wishes to exchange or replace a product, they must fill in the return form included with the product. In the event of an exchange or replacement, the customer bears all direct costs related to returning the product, except when the returned product is defective.

8.2. If the returned product cannot be replaced because the seller does not have the desired size in stock, the seller will contact the customer.

9. Filing a Complaint and Liability

9.1. The seller is liable for any nonconformity of the purchased goods to the contract that appears within 2 years from the date the goods were delivered to the customer. If the nonconformity appears within 6 months of the delivery date, it is presumed to have existed at the time of delivery, unless such presumption is incompatible with the nature of the goods or the defect. The customer must inform the seller of any nonconformity no later than 2 months after discovering it, i.e., by submitting a complaint.

9.2. The customer can submit a complaint by email to info@luxuryfinds.eu or at the Max Mara store (located at Pärnu mnt 8, Tallinn) or Weekend Max Mara store (located at Harju 6, Tallinn) at the customer service desk. The complaint must include the customer’s name and contact details, the date of submitting the complaint, the defect of the product, the content of the claim, and proof of purchase.

9.3. The seller is not liable for any damage or other consequences arising from incorrect information provided by the customer when placing the order, including any delay in delivery, if it arises from circumstances beyond the seller’s control.

9.4. The seller is not liable for any damage arising from improper use of the ordered goods.

9.5. Any disputes between the seller and the customer will be resolved by negotiations. If no agreement is reached, the customer has the right to contact the Consumer Protection and Technical Regulatory Authority’s Consumer Environment department (Pronksi 12, Tallinn 10117, https://www.ttja.ee) or the Consumer Disputes Committee (Pronksi 12, Tallinn 10117, http://www.komisjon.ee) for out-of-court dispute resolution or to file a claim with Harju County Court. Additionally, all customers can use the EU’s Online Dispute Resolution (ODR) platform for resolving disputes related to e-commerce at http://ec.europa.eu/odr.